Frequently Asked Questions

Everything you need to know about shopping at Tatra.ca

What is the standard shipping time for orders within Canada?

We offer expedited shipping across Canada. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our Returns Portal to start your request.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are your materials sustainably sourced?

At Tatra, we prioritize quality and ethics. We work closely with our manufacturers to source premium fabrics that are durable and produced under fair labor conditions.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.